Getting help
How to reach us, when we answer, and what to have ready so we can help quickly.
Talk to us
Telephone or WhatsApp us on the number at the side of this page (below it on a phone). The hours are there too. If your shop cannot sell, call at any time — that is always urgent.
Have this ready
- your shop's name;
- what you were doing, and what you pressed;
- what the screen said — a photo of the screen on WhatsApp is often quickest.
How we help
We help by sharing your screen with you — a WhatsApp video call works — and saying what to press. We never open your shop's records ourselves: they are yours, and only you and your staff can see them. If we need to see figures, you choose what to send.
Help yourself first
Most questions are answered in this help centre. The How this works links beside the harder fields in UDS POS open the right page directly.