Your plan, payments and records
Which package you are on, your devices, how to pay UDS, what happens if a payment is late, and how to take a copy of all your records.
Your plan
Open Settings → Plan & billing. Your plan shows your package's name, how many Branches and People who can sign in it allows, and when the paid time ends — or, on a free trial, the day the trial ends.
There are two kinds of package, with every feature in both:
- Starter — one shop on one device: Starter Mobile for a phone, Starter Tablet for a tablet, Starter Desktop for a computer. One branch and a few people.
- Business — Basic, Standard or Premium, for more branches and more people, on as many devices as you like.
To change package, call UDS. You can move between Starter packages, up to Business, and back to Starter if you fit it again.
Your devices
Each phone, tablet or computer is recorded the first time someone signs in on it — there is nothing to set up. Settings → Devices lists them. On a Starter package, if the shop is used on another kind of device, or on more than one, a notice says so — nothing stops working. If a device is shown as the wrong kind (an iPad can look like a Mac), choose the right one there; if you no longer use a device, press Forget.
Paying UDS
How to pay gives UDS's bank details and a number to call. Invoices from UDS lists every invoice we have sent you; press View to see one. When your payment reaches us, we record it and your plan runs on. If Pay online shows beside an invoice, you can pay it by card or mobile wallet with PayHere instead; the invoice shows Paid as soon as PayHere confirms it.
If a payment is late
Nothing is ever lost, and a late payment never locks your records away.
- A reminder appears on the dashboard before the paid time ends — on a free trial, 7 days and 1 day before it ends. Your next invoice is sent before then.
- In grace — for a short time after it ends, a banner shows but selling goes on as normal.
- Read-only — after that, you can still sign in, see everything, export it and pay, but the till cannot sell. Paying brings selling back at once.
A copy of all your records
Your shop's records are yours. Under Your records, press Export all my data: one CSV file for each kind of record — products, customers, sales and the rest — that opens in Excel. Do it whenever you like, for your own peace of mind or for your accountant.