Sign-in and two-factor
Change your password, turn on two-factor sign-in if you want it, and what to do when a password is forgotten or a phone is lost.
Change your password
Open Settings → Sign-in & security and press Change password. Type your current password, then the new one twice.
Two-factor sign-in (optional)
With two-factor sign-in, signing in asks for your password and then six digits from an app on your phone — Google Authenticator or Microsoft Authenticator, both free. Someone who learns your password still cannot sign in.
- Install one of those apps on your phone.
- In Settings → Sign-in & security, press Turn on two-factor sign-in.
- Confirm your password.
- In the app, add an account and scan the QR code on the screen.
- Type The six digits the app now shows, and press Turn on.
- UDS POS shows ten backup codes. Download or copy them and keep them somewhere safe — not on the same phone. Press I have saved them.
When you sign in on a computer you use every day, tick Remember this computer: it will not ask for the six digits there again for 30 days.
If you lose your phone
- Sign in with one of your backup codes instead of the six digits. Each code works once.
- Then, in Settings → Sign-in & security: New backup codes replaces the old ones; Forget remembered computers makes every remembered computer ask for a code again; Turn off switches two-factor sign-in off.
A forgotten password
- A cashier: the owner opens Staff, presses Reset next to them, and gives them the new temporary password shown. It also turns their two-factor sign-in off.
- The owner: call us on the number at the side of this page. We reset it and tell you a temporary password by phone — never by message.