Returns and reprints
Take goods back against a bill and give the money back, and print a bill again — from the till.
Take goods back
At the till, press Return.
- Find the bill: choose it from the recent bills, or type its Bill number (the last few digits are enough).
- For each item coming back, enter how many.
- Say why — Faulty, Wrong item, Not needed, Out of date, Overcharged or
Something else — and what state it is in:
- Fine to sell — it goes back on the shelf;
- Damaged or Out of date — it is written off and never sold again.
- Add a Note if it helps, for example "Seal was broken".
- Press Take back. It shows the amount.
UDS POS works out the refund from what the bill charged — you never type it. For a cash sale it shows Cash to hand back. For a sale on account, the amount comes Off what they owe.
From an invoice
An invoice to a named customer can also be returned from the dashboard: open it under Sales and press Return goods. It works the same way.
Print a bill again
At the till, press Reprint, then choose the bill from the recent ones or type its Bill number. The first print of a bill is the customer's copy; every later print is marked DUPLICATE, so two "originals" never exist.